How do I access services to help me find housing?

Call the Housing Crisis line at 843-737-8357. Leave a message if necessary with your name, date of birth and a working phone number that you can answer when someone calls back. You can also fill out a form online here.

What if I don’t have a phone?

Ask to borrow a phone from someone you trust and who will allow you to use that number for a call back. You can also use the phone at the front desk in One80 Place located at 35 Walnut Street.

What types of housing are available?

The Housing Crisis Line is the main access point into the Coordainted Entry System. A number of organizations operate housing assistance programs and use the Housing Crisis Line to get referrals.

Do I have to go to the homeless shelter?

No. However, the shelter is often the quickest way to get off of the streets while you get help finding a permanent place to live.

What if the shelter is full?

We manage a waiting list and place people on the shelter waiting list based on each situation. When a bed becomes available, you will be contacted. It is important to take the call and not “block” the number. If we can’t reach you after multiple attempts, we may have to move to the next person on the list.

How long will it take to be connected to a housing opportunity?

There are no exact timeframes as to how long it may take to be matched to a housing opportunity. Referrals are made based on a number of factors about each person or family’s situation.

How will I know that I’ve been referred to a housing opportunity?

Once a referral has been made, a housing provider will contact you directly. It is important to maintain a working phone number to receive calls.

Why are some people referred to housing quicker than others?

The Housing Priority List is not a chronological housing “wait-list.” It’s not a first come, first served list. Placement on the Housing Priority List is determined by assessment of a number of factors unique to each person or family. Things like length of time spent homeless, number of times homeless over the past few years, current living situation and the date of assessment are used to determine where someone is places on the list.

Is it guaranteed that I will be connected to a housing opportunity through the Housing Crisis Line?

Due to the high demand for housing and the limited number of program openings, it is uncertain if you will receive a referral through this system. You are strongly encouraged to continue to seek out other housing options.

What if my circumstances change?

If you have any updates to your situation such as a new phone number, additional family members or a change in income, contact the Housing Crisis Line to update your information.